Assistant Store Coach: Lead & Elevate Customer Experience

Rally House; Houston (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

Rally House in Houston, TX is seeking an Assistant Coach who will support the Head Coach in driving store performance and guest experiences. You will coach, train, and develop the team, uphold standards, and ensure smooth day-to-day operations in a fast-paced retail environment.

The role focuses on hiring support, training implementation, and maintaining engaging customer service while adapting to changing priorities and peak event periods.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Lead merchandising and ensure visual directives and layouts drive sales.
• Service excellence: observe, resolve complex customer concerns, and ensure follow-up.

Skills

Drive for results

Customer centric

Action oriented

Develops teams

Communicates effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Houston, TX is seeking an Assistant Coach who will support the Head Coach in driving store performance and guest experiences. You will coach, train, and develop the team, uphold standards, and ensure smooth day-to-day operations in a fast-paced retail environment.

The role focuses on hiring support, training implementation, and maintaining engaging customer service while adapting to changing priorities and peak event periods.