Assistant Store Coach: Develop Teams & Customer Experience

Rally House; Lexington (KY); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House currently seeks an Assistant Coach to support the Store Manager by maintaining standards, coaching the team, and driving store results. This role emphasizes guest-focused service, training, and operational execution, with responsibility during the Head Coach’s absence.

Ideal candidates bring 3+ years in retail and at least 1 year in a supervisory role, plus flexibility for day, night, weekend, and holiday shifts aligned with local sports events.

Qualifications

• 3+ years of retail experience.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.

Skills

Leadership

Coaching

Communication

Prioritization

Delegation

Problem solving

Adaptability

Retail expertise

Education

Associates or Bachelor’s degree preferred

Job description

Rally House currently seeks an Assistant Coach to support the Store Manager by maintaining standards, coaching the team, and driving store results. This role emphasizes guest-focused service, training, and operational execution, with responsibility during the Head Coach’s absence.

Ideal candidates bring 3+ years in retail and at least 1 year in a supervisory role, plus flexibility for day, night, weekend, and holiday shifts aligned with local sports events.