Assistant Spa Manager

Hand & Stone - 166 Shenstone Blvd - Garner, NC; Garner (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Training & development

Bonus based on performance

Opportunity for advancement

Wellness resources

Verizon discounts

KinderCare discounts

Growth opportunities

Discounted services

Gift cards

Job summary

Hand & Stone is seeking an Assistant Manager at the Garner, NC spa. The role focuses on delivering impeccable customer service, driving sales, and overseeing daily operations to ensure a high-end guest experience.

The ideal candidate has strong customer service and sales history, with leadership abilities and comfort in a fast-paced, high-volume environment. Flexibility with shifts and a proactive attitude are essential.

Qualifications

• Excellent verbal and communication skills.
• Fast learner and tech savvy.
• Ability to work a flexible schedule (8-4, 2-10).
• Motivates and empowers team to achieve high standards.

Responsibilities

• Provide an excellent customer experience to clients and drive membership sales.
• Oversee daily spa operations and manage staff.
• Drive spa sales performance and revenue growth.
• Develop talented spa professionals and coach sales associates.
• Educate members on products and services and meet incentives.

Skills

Customer service

Sales experience

Leadership

Communication

Tools

POS system

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Training & development


• Wellness resources


• Bonus based on performance

Job Description:

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management


• Oversee and manage daily operations of the Spa


• Manage and drive spa sales performance


• Assist in developing talented spa professionals


• Membership education and sales - including sales goals and incentives


• Passionately promote products and services


• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)


• Excellent verbal and communication skills


• Fast learner and tech savvy


• Comfortable in a fast paced work environment. We are a small location but high volume


• Create marketing strategies aimed at maximizing revenue and profits


• Perform data analysis that drives business decisions and success


• Use sound judgment, work independently, with minimal supervision.


• Plan and direct to meet the daily needs of the operation.


• Maintain the utmost cleanliness and soothing ambiance of the premises


• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.


• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.


• Motivates and empowers the team to achieve high standards.


• Coach and train sales associates to company standards

Incentives:

• Bonus based on performance


• Discounts with Verizon Wireless and KinderCare


• Growth opportunities available


• Discounted services and gift cards