Assistant Spa Manager

Hand & Stone Massage and Facial Spa; Garner (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Job summary

Hand & Stone Massage and Facial Spa in Garner, NC, seeks an Assistant Manager to lead daily spa operations and drive sales while delivering superb client experiences. You will coach staff, educate members, and implement marketing initiatives to maximize revenue in a fast-paced, high-volume environment.

The role emphasizes leadership, hands-on operations, and strategic planning to maintain the serene spa ambiance and high customer satisfaction.

Qualifications

• Experience in customer service and sales leadership.
• Ability to analyze data to drive decisions.
• Strong communication and team coaching skills.

Responsibilities

• Provide excellent customer experience; answer calls, set appointments, greet clients, manage memberships.
• Oversee daily spa operations and sales performance.
• Develop spa professionals; coaching and training sales associates.
• Promote products/services; manage marketing strategies.
• Ensure compliance with policies and laws; maintain cleanliness and ambiance.
• Plan to meet daily operation needs and drive revenue.

Skills

Customer service

Sales

Communication

Leadership

Data analysis

Marketing

Training & coaching

Tech savvy

Tools

CRM software

POS systems

Job description

Job Description

Assistant Manager looking to grow with impeccable customer service and sales experience

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.
• Coach and train sales associates to company standards

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance

Job Description

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.
• Coach and train sales associates to company standards

Incentives

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Growth opportunities available
• Discounted services and gift cards

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.