Assistant Spa Manager

Socket.dev; Garner (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Training & development

Wellness resources

Bonus based on performance

Verizon discounts

KinderCare discounts

Growth opportunities

Discounted services

Gift cards

Job summary

Hand & Stone is seeking an Assistant Manager to grow with impeccable customer service and sales experience in a high-volume spa setting. You will oversee daily operations, drive sales performance, and coach spa professionals while maintaining a calm, luxurious ambiance for guests.

The role requires strong leadership, excellent communication, and the ability to work a flexible schedule across 8-4 and 2-10 shifts, with a focus on guest satisfaction and compliance.

Qualifications

• Experience in customer service and sales.
• Ability to manage spa operations and drive sales performance.
• Strong communication and leadership to coach staff.
• Flexible schedule; shifts include 8-4 and 2-10.
• Maintain cleanliness and soothing ambiance of the premises.

Responsibilities

• Provide excellent customer experience to all clients through phone calls, setting appointments, greeting clients and membership sales and management.
• Oversee and manage daily operations of the Spa.
• Manage and drive spa sales performance.
• Assist in developing talented spa professionals.
• Membership education and sales - including sales goals and incentives.
• Promote products and services and create marketing strategies.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Coach and train sales associates to company standards.

Skills

Customer service

Sales

Communication

Leadership

Data analysis

Marketing

Time management

Team training

Tech savvy

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance

Job Description

Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Oversee and manage daily operations of the Spa
• Manage and drive spa sales performance
• Assist in developing talented spa professionals
• Membership education and sales - including sales goals and incentives
• Passionately promote products and services
• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
• Excellent verbal and communication skills
• Fast learner and tech savvy
• Comfortable in a fast paced work environment. We are a small location but high volume
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.
• Coach and train sales associates to company standards

Incentives

• Bonus based on performance
• Discounts with Verizon Wireless and KinderCare
• Growth opportunities available
• Discounted services and gift cards