Assistant Site Manager - Growth Path, Training & Benefits

Express Wash Concepts; Mount Pleasant (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k with match

Recognition programs

Training & development

Unlimited Wash Club

Employee discounts

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts is hiring for an Assistant Site Manager to support the store leader by ensuring smooth daily operations, delivering strong customer service, and driving sales growth. The role offers growth opportunities from Assistant Site Manager to leadership positions and beyond.

Ideal candidates bring 1 year of leadership and 2+ years in customer service, with familiarity in POS systems and basic IT. Ability to work weekends and overtime, with a professional appearance, is required.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledge base.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

Communication skills

Flexibility

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor’s preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts is hiring for an Assistant Site Manager to support the store leader by ensuring smooth daily operations, delivering strong customer service, and driving sales growth. The role offers growth opportunities from Assistant Site Manager to leadership positions and beyond.

Ideal candidates bring 1 year of leadership and 2+ years in customer service, with familiarity in POS systems and basic IT. Ability to work weekends and overtime, with a professional appearance, is required.