Assistant Site Manager II: Growth & Operations Leader

Express Wash Concepts LLC; Grove City (OH); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care benefits

401k with company match

Recognition programs

Unlimited Wash Club

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Descripción de la vacante

Express Wash Concepts LLC seeks an Assistant Site Manager to oversee daily on-site operations, lead a team, and drive sales growth at a Grove City location. You will manage staffing, ensure quality control, and uphold safety protocols while delivering exceptional customer care.

The role requires at least 1 year of leadership and 2+ years of customer service experience, with flexibility for weekend hours and a professional appearance. Training and growth opportunities are available.

Formación

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines.

Responsabilidades

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.

Conocimientos

Leadership

Customer Service

Verbal Communication

Flexible Hours

Coaching/Training

Professional Appearance

De-escalation

Educación

High School Diploma

Associate Degree Preferred

Bachelor's Degree Preferred

Herramientas

POS System

Microsoft Office

Descripción del empleo

Express Wash Concepts LLC seeks an Assistant Site Manager to oversee daily on-site operations, lead a team, and drive sales growth at a Grove City location. You will manage staffing, ensure quality control, and uphold safety protocols while delivering exceptional customer care.

The role requires at least 1 year of leadership and 2+ years of customer service experience, with flexibility for weekend hours and a professional appearance. Training and growth opportunities are available.