Assistant Site Manager – Growth & Leadership

Express Wash Concepts; Cincinnati (OH); On-site; USD 63,039,000 - 66,125,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Training & development

Unlimited Wash Club

Employee discounts

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Flying Ace Express Car Wash, part of Express Wash Concepts, is seeking an Assistant Site Manager II to support the site manager in daily operations and to drive customer service excellence in a fast-paced environment.

The role focuses on leading teams, upselling unlimited wash packages, managing staff, and maintaining financial controls while ensuring safety and quality standards are met. Weekend flexibility is required.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

IT proficiency

POS systems

Microsoft Office

Communication skills

Weekend availability

Coaching/Mentoring

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Flying Ace Express Car Wash, part of Express Wash Concepts, is seeking an Assistant Site Manager II to support the site manager in daily operations and to drive customer service excellence in a fast-paced environment.

The role focuses on leading teams, upselling unlimited wash packages, managing staff, and maintaining financial controls while ensuring safety and quality standards are met. Weekend flexibility is required.