Assistant Site Manager — Lead Team & Drive Growth at Car Wash

Express Wash Concepts LLC; Mount Pleasant (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k with up to 4% company match

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is seeking an Assistant Site Manager at our Mt Pleasant location to oversee daily operations, drive sales of unlimited car wash packages, and lead a small team with a focus on service excellence. You will collaborate with the site manager to ensure smooth operations and strong customer satisfaction.

The role requires 1+ year of leadership and 2+ years of customer service experience, with IT proficiency (POS and Microsoft Office).

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Must be able to coach, mentor, and train staff.
• Present professional image according to appearance guidelines.

Responsibilities

• Assist the site manager to ensure the store operates and meets customer service needs.
• Focus sales efforts by presenting monthly unlimited car wash packages and upselling products.
• Manage day-to-day on-site operations and scheduling with integrity and accountability.
• Monitor labor, chemicals, utilities, and other expenditures for effective P&L control.
• Address customer escalations calmly and professionally and maintain quality control checks.

Skills

Leadership experience

Customer service

Verbal communication

De-escalation tactics

Cash handling

Coaching / mentoring

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts LLC is seeking an Assistant Site Manager at our Mt Pleasant location to oversee daily operations, drive sales of unlimited car wash packages, and lead a small team with a focus on service excellence. You will collaborate with the site manager to ensure smooth operations and strong customer satisfaction.

The role requires 1+ year of leadership and 2+ years of customer service experience, with IT proficiency (POS and Microsoft Office).