Assistant Site Manager II - Lead Growth & Guest Experience

Express Wash Concepts; Sterling Heights (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Unlimited Wash Club membership

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts in Sterling Heights, MI is seeking an Assistant Site Manager II for Clean Express Auto Wash. The role focuses on operating the site, driving customer satisfaction, and promoting unlimited car wash packages with upselling opportunities.

The position requires leadership and customer service experience, with a target to exceed sales goals while managing labor, safety, and cost controls. Growth into leadership roles is encouraged.

Qualifications

• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication and professional presentation.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams.
• Manage labor scheduling and monitor expenses (P&L).
• Ensure quality control and safety procedures are followed.
• Handle cash management, deposits, and daily reconciliations.
• Monitor inventory and assist with orders.
• Address customer escalations calmly and effectively.
• Learn wash process and equipment to expand knowledge.
• Participate in training and growth opportunities.

Skills

Leadership

Customer service

POS systems

Microsoft Office

Communication

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts in Sterling Heights, MI is seeking an Assistant Site Manager II for Clean Express Auto Wash. The role focuses on operating the site, driving customer satisfaction, and promoting unlimited car wash packages with upselling opportunities.

The position requires leadership and customer service experience, with a target to exceed sales goals while managing labor, safety, and cost controls. Growth into leadership roles is encouraged.