Assistant Service Manager: Automotive Service Leader

Sonic Automotive, Inc.

Santa Monica (CA)

Hybrid

USD 96,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

401k match

Paid time off

Holiday closures (Thanksgiving & Xmas)

Car discounts

Advancement opportunities

Job summary

Sonic Automotive, Inc. is seeking an experienced Assistant Service Manager for Land Rover Santa Monica in Santa Monica, CA. The role oversees daily service department operations, ensuring exceptional customer satisfaction and leading the team to meet performance goals.

The position offers a competitive compensation range and full-time schedule, with Sundays off and weekend availability required.

Qualifications

3–5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.

Responsibilities

Lead and manage the service team, including service advisors and technicians, to maintain high performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.