Internal Service Advisor - Land Rover Santa Monica

Sonic Automotive, Inc.; Santa Monica (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Land Rover Santa Monica, a Sonic Automotive family dealership, seeks an Internal Service Advisor in Santa Monica, CA. The role schedules service appointments, collects data, greets customers, and provides complete written cost estimates for labor and parts.

Responsibilities include tracking repair progress, notifying customers of changes, test-driving when needed, and upholding customer-satisfaction metrics.

Qualifications

• High school diploma or equivalent is required.
• Two years of dealership experience preferred.
• General knowledge of vehicle mechanical operations helpful.
• ASE certification preferred.
• Professional appearance and strong communication skills.

Responsibilities

• Schedules service appointments and collects customer and vehicle data prior to arrival.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors progress of repairs and notifies customers of changes; obtains approvals for additional work.
• Test-drives the vehicle or refers to the test technician as needed.
• Maintains customer satisfaction index at least equal to manufacturer/branch average.
• Advises customers on car care per manufacturers' specifications and maintenance menus.
• Follows safety policies and reports accidents immediately.

Skills

Excellent oral and written comm.

Customer service

Reading & comprehension

Professional appearance

Education

High school diploma or equivalent

Job description

Internal Service Advisor - Land Rover Santa Monica in Santa Monica, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Land Rover Santa Monica,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation: $25/ Hourly

(The Internal Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures,and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.