Assistant Retail Banking Manager — Branch Leader & Coach

Legacy Bank and Trust; Springfield (MO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(K) matching

Vision insurance

Health insurance

Flexible spending account

Life insurance

Paid time off

Job summary

Legacy Bank and Trust in Springfield, MO, is seeking an Assistant Retail Banking Manager to support the Retail Banking Manager in daily operations and staff supervision. The role emphasizes customer service, sales, and regulatory adherence within a branch setting.

You will lead staff performance, handle complex transactions, and serve as a keyholder while ensuring branch profitability and compliance. Onsite work with typical banking hours and ongoing training are expected.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of banking and/or sales experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Demonstrate Legacy Bank and Trust values in all interactions.
• Assist clients with inquiries and complex transactions (cash handling, balancing drawers, vaults, etc.).
• Achieve branch sales goals and contribute to profitability.
• Provide coaching, training, and feedback to retail staff to meet goals.
• Assist in hiring processes and address employee performance issues.
• Ensure smooth daily branch operations and regulatory compliance.
• Manage cash levels in vault and teller drawers; handle cash ordering/issuance.
• Oversee inventory of supplies and equipment.
• Support the Retail Banking Manager in strategic initiatives and planning.
• Act as keyholder, open/close branch, and manage in manager's absence.
• Provide exceptional customer service and handle complaints appropriately.
• Coordinate with other departments and act as branch liaison.
• Complete all required training.
• All other duties as assigned.
• Confidentiality and professional conduct.
• Strong leadership and communication skills.
• Solid understanding of banking regulations and procedures.

Skills

Leadership

Communication

Banking regulations

Analytical

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Legacy Bank and Trust in Springfield, MO, is seeking an Assistant Retail Banking Manager to support the Retail Banking Manager in daily operations and staff supervision. The role emphasizes customer service, sales, and regulatory adherence within a branch setting.

You will lead staff performance, handle complex transactions, and serve as a keyholder while ensuring branch profitability and compliance. Onsite work with typical banking hours and ongoing training are expected.