Assistant Retail Banking Manager

Legacy Bank and Trust; Springfield (MO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(K) matching

Vision insurance

Health insurance

Flexible spending account

Life insurance

Paid time off

Job summary

Legacy Bank and Trust in Springfield, MO, is seeking an Assistant Retail Banking Manager to support the Retail Banking Manager in daily operations and staff supervision. The role emphasizes customer service, sales, and regulatory adherence within a branch setting.

You will lead staff performance, handle complex transactions, and serve as a keyholder while ensuring branch profitability and compliance. Onsite work with typical banking hours and ongoing training are expected.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of banking and/or sales experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Demonstrate Legacy Bank and Trust values in all interactions.
• Assist clients with inquiries and complex transactions (cash handling, balancing drawers, vaults, etc.).
• Achieve branch sales goals and contribute to profitability.
• Provide coaching, training, and feedback to retail staff to meet goals.
• Assist in hiring processes and address employee performance issues.
• Ensure smooth daily branch operations and regulatory compliance.
• Manage cash levels in vault and teller drawers; handle cash ordering/issuance.
• Oversee inventory of supplies and equipment.
• Support the Retail Banking Manager in strategic initiatives and planning.
• Act as keyholder, open/close branch, and manage in manager's absence.
• Provide exceptional customer service and handle complaints appropriately.
• Coordinate with other departments and act as branch liaison.
• Complete all required training.
• All other duties as assigned.
• Confidentiality and professional conduct.
• Strong leadership and communication skills.
• Solid understanding of banking regulations and procedures.

Skills

Leadership

Communication

Banking regulations

Analytical

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

• Location 4108 S National,Springfield, MO, 65807,United States
• Job Category Management, Retail Banking, Customer Service
• Employee Type Full Time

Contact information

• Name Katrina Sweaney

Summary:

The Assistant Retail Banking Manager supports the Retail Banking Manager in daily operations, focusing on customer service, staff supervision, sales, and operational compliance. Key responsibilities include managing staff and performance, ensuring adherence to bank policies and regulations, assisting with customer inquiries and complex transactions, and serving as a keyholder and manager-on-duty when the Retail Banking Manager is absent.

Availability:

Monday - Friday 8:00 am - 5:00 pm | Springfield, MO

Essential Job Functions

• Demonstrate Legacy Bank and Trust corporate values in all situations and interactions.
• Assist clients with inquiries and complex transactions (cash handling, balancing of drawers, vaults, coin machine, etc.).
• Achieve branch sales goals and contribute to profitability.
• Provide coaching, training, and feedback to retail staff to improve their skills to meet goals.
• Assist in the hiring process and employee performance issues.
• Ensure the smooth execution of daily branch operations and compliance with bank policies and regulations.
• Manage cash levels in the vault and teller drawers and handle cash ordering and issuance.
• Oversee the branch's inventory of supplies and equipment.
• Serve as the Retail Banking Manager's right-hand person, supporting strategic initiatives and operational planning.
• Act as a keyholder, open and close the branch, and manage it in the Retail Banking Manager's absence.
• Consistently provide exceptional customer service and appropriately manage client complaints.
• Coordinate with other departments and act as a liaison between the branch and other company functions.
• Complete all required training.
• All other duties as assigned.
• Confidentiality
• Strong leadership and communication skills
• Solid understanding of banking regulations and procedures
• Analytical, organizational, and problem-solving abilities
• Microsoft Word, Excel, and Outlook experience

Education and Experience

• High School diploma or equivalent
• Three or more years of banking and/or sales experience

Physical Requirements

Onsite Position

• Seeing: Must be able to see well enough to see computer screen and read documents (75-100% of work time spent on activity).
• Hearing: Must be able to hear well enough to communicate with customers, vendors, and employees (75-100% of work time spent on activity).
• Sitting: Must be able to sit for long periods of time (50-74% of work time spent on activity).
• Standing/Walking: Must be able to move about office (50-74% of work time spent on activity).
• Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products or materials (0-24% of work time spent on activity).
• Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds (0-24% of work time spent on activity).
• Grasping/Feeling: Must be able to write, type, and use technical equipment (75-100% of work time spent on activity).

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 401(K) matching
• Vision insurance
• Health insurance
• Flexible spending account
• Life insurance
• Paid time off

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. Legacy Bank and Trust is an equal opportunity employer.