Assistant Restaurant Manager: Lead Team & Guest Experience

Baskin-Robbins; Oak Court (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Baskin-Robbins in Annapolis Area is seeking an Assistant Restaurant Manager to support the Restaurant Manager and team in daily operations. You will help lead floor operations, training, and Brand initiatives to drive guest satisfaction and profitable top-line sales.

The role requires leadership experience in retail or hospitality, fluent English, and basic financial handling. Compensation is hourly with tips, and pay varies by experience and availability.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to team members.
• Execute new product rollouts including training, marketing and sampling where applicable.
• Maintain safety, food safety and sanitation requirements and comply with laws.
• Control costs to help maximize profitability.
• Assist with inventory and weekly labor scheduling.

Skills

Basic computer skills

Fluent English

Basic math & finance

Job description

Baskin-Robbins in Annapolis Area is seeking an Assistant Restaurant Manager to support the Restaurant Manager and team in daily operations. You will help lead floor operations, training, and Brand initiatives to drive guest satisfaction and profitable top-line sales.

The role requires leadership experience in retail or hospitality, fluent English, and basic financial handling. Compensation is hourly with tips, and pay varies by experience and availability.