Human Resources Manager

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

401(k) with company match

Paid time off

Resort-wide discounts

Job summary

The Osthoff Resort & Spa in Elkhart Lake, WI is seeking a Human Resources Manager who thrives on people leadership and delivering exceptional employee experiences. You will guide HR programs, oversee payroll coordination, benefits, and employee relations while championing our resort culture and guest-focused service.

Reporting to the Director of Human Resources, you’ll partner with team leaders to resolve workplace issues, manage HR projects, and support recruiting and onboarding to maintain a

Qualifications

• Minimum of two years’ HR work experience or HR-related education.
• Experience with payroll and HRIS platforms preferred.
• Hospitality or service industry background is a plus.
• Excellent written and verbal communication and attention to detail.
• Strong computer skills with Word, Excel and Outlook.
• Professional yet approachable leadership style.
• Ability to manage multiple deadlines and priorities.

Responsibilities

• Lead biweekly payroll processes with Payroll Administrator.
• Oversee health, dental, vision, disability, life and COBRA benefits.
• Handle unemployment requests, DOL inquiries and verifications.
• Coordinate HR projects and processes and support employee relations.
• Support recruitment, interviews, onboarding and orientations.
• Maintain personnel records in paper and digital systems.
• Advise team leaders on employee relations issues and investigations.
• Assist with HR department initiatives and cross-functional collaboration.

Skills

Leadership

Payroll coordination

Communication

Employee relations

Attention to detail

Multitasking

Education

HR-related education

Tools

HRIS systems

Microsoft Word

Excel

Outlook

Job description

Are you a people-focused leader who is passionate about creating exceptional employee experiences within the hospitality industry? Join the award-winning, AAA Four Diamond Osthoff Resort & Spa, where hospitality begins with our team members. We are seeking a Human Resources Manager to cultivate and demonstrate our resort’s culture, mission, and vision.

Duties and Responsibilities

• Pivotal role in the process and management of biweekly payroll alongside the Payroll Administrator
• Manages the administration of health, dental, vision, disability, group term life insurances, and COBRA
• Respond to unemployment requests along with DOL and employment verifications, all while maintaining confidentiality
• Assist in the coordination, organization, monitoring and maintaining of Human Resources projects & processes
• Assists with employee relations, including birthday/anniversary gifts, monthly newsletter, retirement parties, yearly celebrations, etc.
• Provide guidance to team members by answering all Human Resource related questions
• Assist recruiter with the recruitment/hiring process by attending job fairs, conducting interviews and orientations, and onboarding new hires
• Maintain personnel records and files—both in paper and database to ensure all employment requirements are met
• Provide support and advice to team leaders on employee relations issues
• Conduct initial employee relations investigations, document findings, and partner with HR team to resolve workplace concerns
• Support other Human Resource department functions and initiatives as assigned

Qualifications

• A minimum of two years’ prior work experience in human resources, or a combination of HR related education and HR work experience is required
• Experience with Payroll and HRIS platforms is preferred
• Previous experience in the hospitality or service-related industry is preferred
• Must have excellent attention to detail and strong communication skills, both verbal and written
• Strong computer skills, including Microsoft Word, Excel and Outlook
• Be seen as a professional yet approachable leader
• Ability to stay calm and professional in uncomfortable or escalated situations
• Ability to manage multiple deadlines and projects, alongside ever-changing priorities

This position reports to the Director of Human Resources and together works collaboratively to accomplish the goals of the department and of the overall organization.

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.