Assistant Registrar & Systems Lead

Norfolk State University; United States; On-site; USD 60,000 - 70,000; Full time

Job summary

Norfolk State University seeks an experienced Registrar role to ensure timely processing of student records in compliance with FERPA. The position oversees two staff, handles CourseDog operations, and supports graduation activities within the Registrar’s Office.

The role emphasizes service excellence to students, faculty, and staff, with duties spanning registration processing, front-counter support, and special projects. Minimum 3–5 years in higher education and a Bachelor's degree are required.

Qualifications

• Bachelor's degree or equivalent experience in higher education (3–5 years)
• 1 year of supervisory experience preferred
• Experience in registrar or enrollment management is desirable

Responsibilities

• Supervise two direct reports in the Registrar's Office
• Serve as primary point of contact for CourseDog platform
• Prepare and submit Graduation Program with deadlines
• Oversee core office systems and operations in the Registrar's Office
• Collaborate on special projects and process improvements

Skills

Team leadership

Customer service

Attention to detail

FERPA compliance

Education

Bachelor's degree or higher

Tools

CourseDog

Job description

Norfolk State University seeks an experienced Registrar role to ensure timely processing of student records in compliance with FERPA. The position oversees two staff, handles CourseDog operations, and supports graduation activities within the Registrar’s Office.

The role emphasizes service excellence to students, faculty, and staff, with duties spanning registration processing, front-counter support, and special projects. Minimum 3–5 years in higher education and a Bachelor's degree are required.