Assistant Registrar

Norfolk State University; United States; On-site; USD 60,000 - 70,000; Full time

Job summary

Norfolk State University seeks an experienced Registrar role to ensure timely processing of student records in compliance with FERPA. The position oversees two staff, handles CourseDog operations, and supports graduation activities within the Registrar’s Office.

The role emphasizes service excellence to students, faculty, and staff, with duties spanning registration processing, front-counter support, and special projects. Minimum 3–5 years in higher education and a Bachelor's degree are required.

Qualifications

• Bachelor's degree or equivalent experience in higher education (3–5 years)
• 1 year of supervisory experience preferred
• Experience in registrar or enrollment management is desirable

Responsibilities

• Supervise two direct reports in the Registrar's Office
• Serve as primary point of contact for CourseDog platform
• Prepare and submit Graduation Program with deadlines
• Oversee core office systems and operations in the Registrar's Office
• Collaborate on special projects and process improvements

Skills

Team leadership

Customer service

Attention to detail

FERPA compliance

Education

Bachelor's degree or higher

Tools

CourseDog

Job description

The purpose of this position is to ensure the timely and accurate processing of internal and external requests related to students' academic records in full compliance with FERPA regulations. This role is committed to enhancing service delivery and providing exceptional customer service to students, faculty, staff, and external constituents. The position is responsible for: Course Scheduling via Course Dog, Systems and Processing – processing registration, withdrawals, de-registration, line-outs, etc.

Supervision of two full time employees, One-Stop Set up, Graduation Assistance and program, assist with Customer Service and complicated situations at the Front Counter and assist the Registrar with special projects.

This role supports institutional integrity by safeguarding academic records, ensuring regulatory compliance, and facilitating efficient administrative operations within the Registrar’s Office.

Essential Duties and Responsibilities

• Team Leadership & Support: Supervise two direct reports in the Registrar's Office. Maintain a thorough understanding of their roles to provide hands-on assistance during high-volume periods or coverage during staff absences.
• System Administration: Serve as the primary point of contact for the CourseDog platform. Manage user access, implement updates, and troubleshoot system issues.
• Graduation Management: Compile, verify, and submit the official Graduation Program, ensuring strict adherence to institutional deadlines.
• Operational Oversight: Manage a variety of core office systems and processes. Direct all office operations and decision-making when the Registrar is out of the office.
• Strategic Assistance: Collaborate with the Registrar on special projects and contribute to the continuous improvement of general office operations.

Experience Required: Bachelors Degree or equivalent experience of 3-5 years in Higher Education, preferably in Registrar's Office or Enrollment Management. 1 year of supervisory experience.

Salary Range: $60,000 - $70,000.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: 'Career Pathways for Individuals with Disabilities', or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information: Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

Norfolk State University Human Resources 757.823.8160