Assistant Registrar for Academic Records and Services

NC State University; Raleigh (NC); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Childcare benefits

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University is seeking an Assistant Registrar for Academic Records and Services to lead staff and processes supporting academic records, graduation clearance, diploma administration, and enrollment services across departments.

You will work with colleges, advisors, and partner institutions to ensure data integrity, respond to student inquiries, and implement policy, FERPA, and system improvements in the student information system.

Qualifications

• Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Strong judgment, problem-solving, and decision-making skills.
• Excellent interpersonal, customer service, and conflict-resolution skills.
• Ability to interpret and apply complex policies, regulations, and procedures.
• Lead staff, establish priorities, and manage multiple operational responsibilities.
• Ability to collaborate effectively with students, faculty, staff, administrators, and campus partners.
• Demonstrated ability to use technology and data to support operations and process improvement.
• Proficiency with Google Workspace or comparable productivity tools.

Responsibilities

• Provide leadership and direction for staff, operations, and processes maintaining and updating student academic records; coordinate graduation clearance with departments and colleges; administer diploma processes; oversee records services.
• Oversee Non-Degree Studies admissions and enrollment, undergraduate readmission, and special enrollment programs.
• Supervise and develop staff; set priorities, procedures, service expectations, and performance standards.
• Collaborate with colleges, advisors, Enrollment Management, and campus partners to coordinate academic records, admissions, readmission, and enrollment processes.
• Interpret and apply policies governing academic records, readmission, and enrollment within regulatory requirements.

Skills

Leadership

Communication

Customer service

Policy interpretation

Education

Bachelor’s degree or equivalent

Tools

PeopleSoft

Google Workspace

Job description

Assistant Registrar for Academic Records and Services

Posting Information

Posting Number

Posting Number PG194997EP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title Assistant Registrar for Academic Records and Services

Anticipated Hiring Range

Anticipated Hiring Range $65,000 - $68,990

Work Schedule

Job Location

Department

Department Registration And Records

About the Department

Enrollment Management and Services provides critical services to students, parents and visitors to NC State University working across the student life cycle, from identifying prospective students, through graduation and beyond.

The Department of Registration and Records is responsible for recording and safeguarding student academic records. Registration and Records also provides administrative support to many other campus departments. Important functions of the office include: fulfilling campus requests for data; producing student transcripts and enrollment verifications; maintaining curriculum requirements; monitoring enrollment; creating the schedule of classes; maintaining the course catalog; and monitoring overall functionality of registration, graduation, curriculum changes, etc. in the student information system. Additionally, Registration and Records processes inter-institutional registrations with other schools in various consortia, and certifies veteran educational benefits.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The Assistant Registrar for Academic Records and Services provides leadership for the staff, operations, systems, and processes supporting academic records and specialized admissions and enrollment services within the Department of Registration and Records. The position leads academic record maintenance, graduation clearance, diploma administration, undergraduate readmission, Non-Degree Studies admissions and enrollment, special enrollment programs, and student-facing records services. Working extensively with academic colleges and departments, advisors, campus program administrators, partner institutions, and other University offices, the Assistant Registrar applies academic and enrollment policies, data, and technology to maintain records integrity, facilitate access to the University, resolve complex student cases, and provide effective service to students and the University community.

Academic Records & Enrollment Services Leadership

• Provide leadership and direction for the staff, operations, and processes responsible for maintaining and updating student academic records; coordinating graduation clearance with academic departments and colleges; administering diploma processes; and providing telephone and in-person records services.
• Provide leadership and oversight for Non-Degree Studies admissions and enrollment, undergraduate readmission, and special enrollment programs, ensuring effective administration of admissions, matriculation, enrollment, and associated student record processes.
• Supervise, coach, and develop staff responsible for academic records and enrollment services; establish operational priorities, procedures, service expectations, and work standards and monitor workload and performance throughout the academic cycle.
• Collaborate with academic colleges and departments, advisors, Enrollment Management and Services units, and other University offices to ensure effective coordination of academic records, admissions, readmission, and enrollment processes.

Student Records Consultation & Complex Case Resolution

• Serve as an institutional resource on academic records, readmission, non-degree enrollment, and related Registration and Records processes, providing guidance to students, faculty, advisors, administrators, staff, and campus partners.
• Independently evaluate and resolve complex or non-standard cases involving academic records, graduation, admission, readmission, and enrollment, interpreting applicable policies and determining appropriate actions based on individual circumstances.
• Address escalated student and constituent concerns while balancing student service, academic policy, records integrity, enrollment requirements, and institutional responsibilities.
• Administer undergraduate readmission processes for students returning to NC State following a break in enrollment, ensuring appropriate application of University requirements and coordination with academic colleges and other campus partners.
• Provide leadership for Non-Degree Studies ( NDS ) admissions and enrollment, supporting individuals seeking access to NC State undergraduate and graduate coursework outside of a degree-seeking program and addressing the distinct enrollment needs of the populations served through NDS .
• Oversee Registration and Records support for special enrollment programs, including programs involving visiting and exchange students and other populations whose admission, matriculation, scheduling, or enrollment requirements fall outside standard University processes.
• Develop and maintain effective relationships with sponsoring campus units and partner institutions and resolve complex admissions and enrollment issues necessary to facilitate participation in special academic programs.

Systems, Data Integrity & Operational Improvement

• Apply advanced knowledge of the Student Information System ( SIS ) and related technologies to support accurate academic records and effective operation of assigned admissions, enrollment, graduation, and records processes.
• Develop and use operational reports, data analysis, error reporting, reconciliation, and audit processes to evaluate operations, identify issues, and validate the accuracy and completeness of student record updates.
• Collaborate with Enterprise Application Services, Enrollment Systems and Operations, and other technology partners to resolve system issues and implement technology and process improvements that increase efficiency, accuracy, service quality, and appropriate controls.

Policy, Compliance & Records Administration

• Interpret and apply University policies, regulations, rules, and procedures governing academic records, readmission, non-degree admission and enrollment, graduation, and other assigned functions and provide guidance to staff and campus partners regarding their application.
• Ensure assigned processes are administered in accordance with applicable institutional, UNC System, state, and federal requirements and established student records, admissions, enrollment, and security practices.
• Evaluate complex situations involving intersecting academic policies, enrollment requirements, records considerations, exceptions, and security requirements and exercise independent judgement in determining or recommending appropriate action.
• Monitor policy and procedural changes affecting assigned areas and implement necessary changes to operations, staff guidance, training, and communications.

Other Responsibilities

• Lead or participate in special projects and departmental initiatives as assigned, including projects that require coordination across Registration and Records or with other University offices.
• Provide assistance and subject-matter expertise to other Registration and Records teams during periods of increased workload, staffing needs, or significant operational activity.
• Participate in the planning and execution of University Commencement and related graduation activities, including assuming assigned operational responsibilities during commencement exercises.
• Perform other responsibilities consistent with the scope and level of the Assistant Registrar position and contribute to departmental priorities as needs evolve.

Qualifications

Minimum Education and Experience

• Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions

Other Required Qualifications

• Strong judgment, problem-solving, and decision-making skills.
• Excellent interpersonal, customer service, and conflict-resolution skills.
• Ability to interpret and apply complex policies, regulations, and procedures.
• Lead staff, establish priorities, and manage multiple operational responsibilities.
• Ability to collaborate effectively with students, faculty, staff, administrators, and campus partners.
• Demonstrated ability to use technology and data to support operations and process improvement.
• Proficiency with Google Workspace or comparable productivity tools.

Preferred Qualifications

• Familiarity with the operations of a registrar’s office and understanding of university academic, curricular, and legal policies ( FERPA ) that pertain to the functions of a registrar’s office.
• Familiarity with Peoplesoft or another Student Information System.

Required License(s) or Certification(s)

• N/A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License required

Commercial Driver's License required No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 10/27/2026

Anticipated Close Date

Anticipated Close Date 11/09/2026

Position Number

Position Number 00041262

Position Type

Position Type EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Department ID

Department ID 320201 - Registration And Records

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.