Academic Records Specialist

Regent University; Virginia Beach (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health, life and disability insurance

Flexible spending accounts

Tuition incentives

Fully vested retirement plans

Life and disability insurance options,

Job summary

Regent University is seeking an Academic Records Specialist to provide front-line operational support in the Office of the Registrar in Virginia Beach. You will maintain accurate student records in Banner, assist with course planning, scheduling, and graduation processes, and ensure FERPA compliance.

Responsibilities emphasize delivering quality customer service to students, faculty, and staff, with focus on data integrity, timely processing of forms, and collaboration with academic departments

Qualifications

• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn institutional technology platforms.
• Familiarity with student information systems such as Banner or comparable records systems.
• Willingness to develop proficiency in FERPA regulations governing student confidentiality.

Responsibilities

• Deliver front-line customer service to students, faculty, and staff regarding academic forms, scheduling, and policies.
• Maintain accuracy of student academic records in Banner and update records as needed.
• Process a broad range of academic forms (add/drop, withdrawal, petitions) ensuring timely completion per policy.
• Review and process specialized course documents (individual study forms, rotation forms, internship requests).
• Execute course section updates in the SIS, coordinating with departments and scheduling staff.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Attention to detail

Education

Bachelor's degree or equivalent relevant experience

Tools

Microsoft Office Suite

Banner

Job description

The Academic Records Specialist provides front-line operational support within the Office of the Registrar, delivering quality customer service and performing a broad range of student records, course scheduling, and academic form processing functions. This position maintains accurate student records in Banner, supports course planning and scheduling activities, and assists with graduation and commencement processes in accordance with institutional policy and FERPA.

Work Location:

Virginia Beach, VA

Salary:

$37,000 annually

Essential Duties

• Deliver exceptional customer service through on-site engagement, telephone coverage, and providing informed responses to students, faculty, and staff inquiries regarding academic forms, scheduling, institutional policies, and established procedures.
• Maintain the integrity and accuracy of student academic records in Banner, including record updates for international and conditionally accepted students, status changes, field of study modifications, and other data management transactions requiring attention to detail.
• Evaluate and process a broad range of academic and electronic request forms, including course add/drop requests, university withdrawal forms, change of campus, academic petitions, and related student record request, ensuring timely and accurate completion in accordance with institutional policy.
• Review, assess, and process specialized course documentation including individual study forms, course rotation forms, and internship request forms.
• Execute timely course section updates in the student information system, including instructor assignments and relevant instructional details, in coordination with academic departments and scheduling staff.

Qualifications

• Bachelor's degree or equivalent relevant experience preferred

Candidates Must Have

• Demonstrated proficiency in Microsoft Office, including Outlook, Word, and Excel, with the ability to navigate and learn institutional technology platforms efficiently
• Familiarity with student information systems, such as Banner, or a comparable records management system
• Willingness to develop proficiency in FERPA regulations that govern institutional policies and student confidentiality
• Strong organizational skills with a demonstrated ability to manage competing priorities and maintain attention to detail
• Effective written and verbal communication skills, with the ability to interact professionally with students, faculty, and staff
• Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

• Health, life and disability insurance
• Flexible spending accounts
• Tuition incentives
• Fully vested retirement plans
• Life and disability insurance options, time off, and more
• All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.