Assistant Property Manager (Tax Credit & HUD required)

Gulf Coast Housing Partnership, Inc.; Baton Rouge (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Gulf Coast Housing Partnership, Inc. seeks an Assistant Property Manager to support the Residential Property Manager in day-to-day operations and fiscal management of designated communities. The role emphasizes high standards of customer service and professional conduct.

Responsibilities include preparing lease documents, handling inquiries, coordinating move-ins/outs, maintaining marketing ads, and ensuring compliance with Fair Housing standards while maximizing occupancy.

Qualifications

• Some college preferred
• LIHTC or affordable housing experience preferred
• COS, LIHTC, and ARM certifications desired

Responsibilities

• Prepare lease agreements and all move-in and compliance paperwork, and show units to prospective residents.
• Answer all phone lines; provide apartment information per Fair Housing standards; document maintenance requests and resident concerns.
• Retrieve and follow up on all messages and emails.
• Respond to apartment inquiry leads timely and record traffic.
• Respond to resident calls and/or emails and complete information requests.
• Greet and tour prospects per Fair Housing standards; build rapport, determine needs, and aim to close the lease.
• Update daily all advertising on approved marketing platforms.
• Study brochures, price sheets, leases and be fully knowledgeable on policies and procedures.
• Complete administrative functions related to move-in and move-out, and resident retention.
• Market and advertise properties to maximize occupancy levels

Skills

MS Office

Customer service

Leasing

Team player

Conflict resolution

Education

Some College

Tools

OneSite

Job description

POSITION TITLE: Assistant Property Manager

MANAGER: Property Manager

GENERAL DESCRIPTION: This position is principally responsible for supporting the Residential Property Manager in the day-to-day operations and fiscal management of designated communities. The Assistant Manager is expected to maintain a high level of customer service and professionalism.

Qualifications

Education: Some College Preferred

Experience

• Minimum one to three years of hands-on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property
• Annual certifications and recertifications experience preferred
• COS, LIHTC, and ARM certifications desired
• A demonstrated progressive career path in affordable housing a must
• Proficiency with OneSite Property Management software

Abilities

• Working knowledge of Microsoft Office Suite
• Excellent marketing, sales abilities, strong customer service, and conflict resolution skills, energetic team player with high degree of professionalism and integrity
• Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently, exercise judgment and problem-solving abilities are essential

Essential Job Functions/Responsibilities

• Responsible for preparing lease agreements and all applicable move-in and compliance paperwork and showing units to prospective residents
• Answer all phone lines; provide apartment information according to Fair Housing standards, document maintenance requests and help with resident concerns and questions
• Retrieve and follow up on all phone or fax messages and emails
• Respond to apartment inquiry leads timely and record all traffic.
• Respond to resident calls and/or emails received and complete requests for information
• Greet and tour prospects according to Fair Housing standards, including greeting prospects, building rapport with prospects, determining prospect needs with the goal of closing the lease, show the model and vacant units, provide accurate community information.
• Update daily all advertising on all approved marketing platforms
• Study all brochures, price sheets, leases and be fully knowledgeable on all policies and procedures
• Complete administrative functions related to move in and move out preparation as well as resident retention
• Market and advertise properties to ensure maximum occupancy levels