Assistant Property Manager (Tax Credit & HUD required)

Gulf Coast Housing Partnership, Inc.; Carencro (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Gulf Coast Housing Partnership, Inc. seeks an Assistant Property Manager to support the Residential Property Manager in daily operations and fiscal management of designated communities. This role emphasizes strong customer service and professional interaction with residents and staff.

Responsibilities include leasing, compliance paperwork, move-ins/outs, advertising, and resident retention, with focus on Fair Housing standards and occupancy goals using OneSite software.

Qualifications

• LIHTC/tax credit property experience required
• Experience as assistant property manager in LIHTC or affordable housing
• COS, LIHTC, and ARM certifications desired

Responsibilities

• Prepare lease agreements and move-in/compliance paperwork
• Answer phones; provide apartment information per Fair Housing standards
• Retrieve and follow up on messages and emails
• Respond to inquiries and record traffic
• Meet residents' needs via calls/emails and complete requests
• Greet and tour prospects; close leases and show model/vacant units
• Update advertising on all approved marketing platforms daily
• Study brochures, price sheets, leases; know policies and procedures
• Handle move-in/out admin and resident retention tasks
• Market and advertise properties to maximize occupancy

Skills

Microsoft Office

Marketing & Sales

Customer service

Conflict resolution

Team player

Organizational skills

Problem solving

OneSite Software

Education

Some College

COS certification

LIHTC certification

ARM certification

Tools

OneSite Property Management software

Job description

POSITION TITLE: Assistant Property Manager

MANAGER: Property Manager

GENERAL DESCRIPTION: This position is principally responsible for supporting the Residential Property Manager in the day-to-day operations and fiscal management of designated communities. The Assistant Manager is expected to maintain a high level of customer service and professionalism.

Qualifications

Education: Some College Preferred

Experience

• Minimum one to three years of hands-on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property
• Annual certifications and recertifications experience preferred
• COS, LIHTC, and ARM certifications desired
• A demonstrated progressive career path in affordable housing a must
• Proficiency with OneSite Property Management software

Abilities

• Working knowledge of Microsoft Office Suite
• Excellent marketing, sales abilities, strong customer service, and conflict resolution skills, energetic team player with high degree of professionalism and integrity
• Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently, exercise judgment and problem-solving abilities are essential

Essential Job Functions/Responsibilities

• Responsible for preparing lease agreements and all applicable move-in and compliance paperwork and showing units to prospective residents
• Answer all phone lines; provide apartment information according to Fair Housing standards, document maintenance requests and help with resident concerns and questions
• Retrieve and follow up on all phone or fax messages and emails
• Respond to apartment inquiry leads timely and record all traffic.
• Respond to resident calls and/or emails received and complete requests for information
• Greet and tour prospects according to Fair Housing standards, including greeting prospects, building rapport with prospects, determining prospect needs with the goal of closing the lease, show the model and vacant units, provide accurate community information.
• Update daily all advertising on all approved marketing platforms
• Study all brochures, price sheets, leases and be fully knowledgeable on all policies and procedures
• Complete administrative functions related to move in and move out preparation as well as resident retention
• Market and advertise properties to ensure maximum occupancy levels