Assistant Property Manager - Leasing & Resident Services

Pennrose Management Company; Captains Walk (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Pennrose Management Company in Maryland is seeking a property management coordinator responsible for marketing, leasing assigned properties, and delivering resident services under the direction of the Property Manager. This role requires coordinating leasing events, processing applications, and maintaining tenant records to ensure high occupancy and superior service.

The position involves working across multiple properties, traveling as needed, and staying compliant with housing regulations.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• 2+ years’ experience in multi-family property management.
• Experience with LIHTC and/or HOPE VI preferred.
• Knowledge of HUD programs including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel between properties.

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Assists with the development and implementation of resident services programming
• Maintains knowledge of market conditions affecting leasing and operations
• Manages property’s answering service, ensuring excellent customer service and accurate contact information
• Notifies residents of issues affecting tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative
• Oversees security deposit administration including inspecting units and processing returns
• Assists Property Manager with maintaining building security measures and incident documentation
• Maintains familiarity with accounts payable and accounts receivable procedures
• Processes property expenditures for Property Manager’s approval
• Maintains journal of administrative and market-driven property issues
• Leads tours of property and shows vacant units
• Tracks referrals, walk-ins and inquiries
• Develops reference book detailing features, amenities, vacancies, rents and promotions
• Prepares leasing checklist and package with forms and deposits
• Reviews and screens applications for approval
• Maintains filing system for tenants, applicants, accounting, vendors and contracts
• Maintains deposit and rental collections
• Mediates landlord-tenant disputes as needed
• Responds to resident concerns and provides referrals
• Uses maintenance software to track work orders
• Inspects apartments for move-in/out and turnover status
• Assists with annual unit inspections and recertification of residents
• Performs competitive marketing analysis
• Remains compliant with leasing laws and company policies
• Orders office supplies
• Maintains daily office hours including weekends and holidays
• Adheres to invoice approval policy; no authority to purchase goods or services

Skills

Customer service

Communication

Travel readiness

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Outlook

Job description

Pennrose Management Company in Maryland is seeking a property management coordinator responsible for marketing, leasing assigned properties, and delivering resident services under the direction of the Property Manager. This role requires coordinating leasing events, processing applications, and maintaining tenant records to ensure high occupancy and superior service.

The position involves working across multiple properties, traveling as needed, and staying compliant with housing regulations.