Assistant Property Manager

smcexternalcareers; Maryland; On-site; USD 42,000 - 66,000; Full time

Job summary

Southern Management seeks an on-site operations assistant to support the property manager with leasing, maintenance coordination, administrative tasks and collections.

You will foster a positive workplace culture, assist in hiring and training, and help manage day-to-day operations, budgets, marketing and resident engagement.

This full-time, on-site role requires strong communication, leadership, and familiarity with Yardi; MS Word/Excel experience is a plus.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to lead, coach, and motivate a team.
• Familiarity with property management policies and compliance.

Responsibilities

• Assist the property manager with day-to-day on-site operations.
• Support leasing activities and tenant relations.
• Coordinate maintenance and service requests.
• Handle administrative tasks, bookkeeping and collections as needed.
• Support budgeting and community plans.

Skills

Customer service

Leadership

Communication

Budgeting

Yardi experience

MS Word & Excel

Team management

Education

Property management education or experience

Tools

Yardi software

Microsoft Word

Microsoft Excel

Job description

Assist with daily on-site operations, including leasing activities, maintenance coordination, administrative support and bookkeeping/collections.
Foster a positive workplace culture while supporting resident engagement initiatives and community/building efforts.Monday-Friday, one Saturday/Month

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts
• Perform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate