Assistant Property Manager

smcinternalcareers; Laurel (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Southern Management seeks a property operations associate to assist the property manager in daily on-site operations, leasing, bookkeeping, and collections while contributing to compliant, efficient community management.

You will help lead and train staff, support budgeting and community plans, and back marketing and sales efforts to create outstanding resident experiences.

Qualifications

• Three years of experience in customer service, sales, marketing, or real estate.
• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience.

Responsibilities

• Assist the property manager in overall operations.
• Help develop the team and maintain policy compliance.
• Support day-to-day on-site operations and budgeting.
• Coordinate marketing and leasing activities.
• Perform leasing, service coordination, bookkeeping, and collections duties as needed.

Skills

Communication

Customer service

Leadership

Critical thinking

Legal knowledge

Organization

Interpersonal

Adaptability

MS Word

Excel

Yardi

Education

Property management education

Tools

Yardi

MS Word

MS Excel

Job description

Strong customer service, bookkeeping, collections, and leasing experience, with the ability to support daily on-site operations and contribute to efficient property management.

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the community, development of the team, and maintaining community compliance with all policies, procedures, and internal quality control standards. Through dynamic leadership you will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts
• Perform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate