Assistant Property Manager

smcexternalcareers; Laurel (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Southern Management is seeking an on-site professional to assist the property manager in day-to-day operations at a Laurel, MD community. You will contribute to leasing, tenant relations, budgeting, and staff coordination, ensuring compliance with company policies and quality control standards.

The role emphasizes strong customer service, leadership, and effective communication to build outstanding experiences for residents and team members.

Qualifications

• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Ability to lead, coach, and motivate a team.
• Strong organizational and time-management abilities.
• Knowledge of applicable laws related to property management.

Responsibilities

• Assist the property manager in overall community operations.
• Support team development and performance.
• Participate in budgeting and community planning.
• Manage day-to-day on-site operations and leasing activities.
• Coordinate service, bookkeeping, and collections tasks as needed.
• Assist in marketing and sales efforts for the community.
• Respond to emergencies and stay updated on industry trends.
• Engage with customers and team members to create exceptional experiences.

Skills

Communication

Customer service

Leadership

Critical thinking

Legal knowledge

Organizational skills

Interpersonal skills

Adaptability

MS Word

MS Excel

Yardi software

Education

Southern Difference Institute or equivalent

Tools

MS Word

MS Excel

Yardi

Job description

Strong customer service, bookkeeping, collections, and leasing experience, with the ability to support daily on-site operations and contribute to efficient property management.

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts
• Perform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate