Assistant Property Manager

smcinternalcareers; Alexandria (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Southern Management is seeking a hands-on Property Manager to assist in the overall operations of the community, developing the team, and ensuring compliance with policies and internal quality standards. Through dynamic leadership you will create extraordinary experiences for residents and staff.

You will help hire, train, coach, and manage the team, support day-to-day on-site operations, leasing, service coordination, administrative tasks, budgeting, and community plans.

Qualifications

• Graduation from The Southern Difference Institute or equivalent education + property management experience
• Three years of experience in customer service, sales, marketing, or real estate

Responsibilities

• Encourage and build positive relationships with team members, customers, and vendors
• Create valuable experiences by providing high levels of customer service
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld
• Demonstrate behaviors that cultivate a positive work culture and align with Southern Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts; perform leasing, service coordination, administrative, bookkeeping and collections duties as necessary
• Respond in emergency situations as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

Skills

Excellent written and verbal

Exceptional customer service

Leadership and coaching

Strong organizational skills

Interpersonal skills

Microsoft Word and Excel

Yardi software knowledge

Education

Property management education/experience

3+ years in customer service/sales/marketing/real estate

Tools

Yardi

Job description

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales effortsPerform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate