Assistant Property Manager

smcexternalcareers; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

smcexternalcareers seeks a property operations professional to assist the property manager in day-to-day operations, team development, and maintaining community compliance with policies and quality standards. You will help create extraordinary experiences for customers and team members.

Expect emphasis on leadership, customer service, budgeting support, leasing coordination, and marketing/sales collaboration. On-site duties, emergency response, and industry-trend awareness are essential.

Qualifications

• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Ability to lead, coach, and motivate teams.
• High-level critical thinking and problem-solving abilities.
• Knowledge of current applicable laws.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills and adaptability in fast-paced environments.
• Proficiency with MS Word and Excel; Yardi experience is a plus.
• Graduation or equivalent experience in property management.

Responsibilities

• Assist in hiring, training, coaching and managing the team.
• Ensure policies and quality control standards are upheld.
• Support budgeting and community plans preparation.
• Oversee day-to-day on-site operations and leasing tasks.
• Support marketing and sales efforts and perform related duties.
• Respond to emergencies and stay current with industry trends.
• Engage with customers, team members, and vendors to create great experiences.
• Contribute to community engagement and broader company initiatives.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Problem solving

Adaptability

Organizational skills

Attention to detail

Experience with Microsoft Word

Experience with Microsoft Excel

Education

Graduation from The Southern Difference Institute or equivalent

Tools

Microsoft Word

Microsoft Excel

Yardi

Job description

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales effortsPerform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate