Assistant Project Manager/Contents Crew Chief - Disaster Restoration

SP Global DRT; Murfreesboro (TN); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Health, Dental, Vision insurance

Vacation

Descrizione del lavoro

SERVPRO-Team SPG is a leader in remediation and restoration, seeking an Assistant Project Manager / Crew Chief for contents restoration. You will lead the crew on pack-out, cleaning, inventory, storage, and packing back customer belongings, ensuring quality work and accurate documentation.

You will supervise handling, labeling, cleaning, and restoration, maintain detailed inventory records, coordinate safety and job flow, and communicate with customers, production technicians, and management to

Competenze

• 1-3 years of contents or restoration experience.
• IICRC certification is a plus.
• High school diploma/GED required.

Mansioni

• Lead and direct the contents crew on pack-out, cleaning, inventory, storage, and pack-back projects.
• Perform and supervise the careful handling, labeling, cleaning, and restoration of customer belongings.
• Accurately document and photograph customer belongings and maintain detailed inventory records.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure safety of occupants and workers.

Conoscenze

Attention to detail

Organizational skills

Customer service

Driver's license

Formazione

High school diploma/GED

IICRC certification

Descrizione del lavoro

AssistantProjectManager/CrewChief-ContentsRestoration

ABOUTTHECOMPANY

SERVPRO-TeamSPGisaleaderinremediationandrestoration,providingbest-in-classservicetohandleemergencyandreconstructionneeds24/7.Ourgoalistohelpminimizetheinterruptiontoyourlifeandquicklymakeit"likeitneverevenhappened".

JOBDESCRIPTION

TheCrewChiefleadsthecontentscrewinthepack-out,cleaning,inventory,storage,andpack-backofcustomerbelongings,ensuringqualitywork,accuratedocumentation,andexcellentcustomerservice.

PRIMARYRESPONSIBILITIES

• Leadanddirectthecontentscrewonpack-out,cleaning,inventory,storage,andpack-backprojects.
• Performandsupervisethecarefulhandling,labeling,cleaning,andrestorationofcustomerbelongings.
• Accuratelydocumentandphotographcustomerbelongingsandmaintaindetailedinventoryrecords.
• ManageandcompletejobsaccordingtoSERVPROprocessesperworkorder,monitoringassignedjobsfromstarttofinish.
• Respondtoservicecalls,setupandestablishefficientjobflow,andcoordinatetherequirementsforeachjob.
• Communicateclearexpectationstoproductiontechniciansandsupervisetheiractivitiesandqualityofwork.
• Explainprocessesandanswercustomerquestions,establishingrelationshipswithcommercial,insurance,andresidentialcustomers.
• Monitor,communicate,andrespondtocustomerneedsandconcernstoensurecustomersatisfaction.
• Maintaincontinuouscommunicationwithinternalparties,includingtheJobFileCoordinatorandmanagement.
• Identifysafetyhazards,communicatethem,andestablishcontrolmeasurestoensurethesafetyofoccupantsandworkers.
• Followandenforceallsafetyproceduresonthejobsite.
• Resolveproblemsquicklyastheyarise.
• Managejobfiledocumentationtoensurecompleteandaccurateprojectdetails,includingphotosandrequiredreadings.
• Manageandcontrolthecostsofproductionprojects.
• Manageassetsbyprotectingandproperlyusingequipmentandmaterials.
• Cleanandmaintainvehicles,equipment,warehouse,andofficeareas.

POSITIONREQUIREMENTS

• Highschooldiploma/GEDrequired.
• 1-3yearsofcontentsorrestorationexperience.
• IICRCcertificationsaplus.
• Strongattentiontodetailandorganizationalskills.
• Validdriver'slicenseandexcellentcustomerserviceskills required.
• Mustbeabletoworkinpersonandtraveltojobsitesasneeded.Availableforweekendandafter-hourson-callrotation.
• MustbeauthorizedtoworklawfullyintheUnitedStatesandabletosuccessfullycompleteabackgroundchecksubjecttoapplicablelaw.

PHYSICALDEMANDS

• Abilitytoregularlylift50poundsandliftupto100poundswithassistance.
• Repetitivepushing,pulling,lifting,andcarryingofobjectsthroughouttheday.
• Walkingandstandingforlongperiods,aswellasdriving,sitting,andclimbing.
• Abilitytoclimbladdersandworkatceilingheights.
• Abilitytoworkintightspaces(e.g.,crawlspacesunderbuildingsandattics).
• Exposuretochemicals,fumes,airborneparticles,andloudnoise.
• Occasionalexposuretoextremeconditionssuchasheat,cold,andnoxiousodors.
• Requiredtooccasionallyweararespiratorandotherpersonalprotectiveequipment(PPE).
• Physicalstaminaandmanualdexteritytoperformdemandingtasksthroughouttheday.

JobType

• Full-Time, upto 40 hours per week.
• On-Call

Salary

$20-$26/hour,pendingexperience.

Benefits

• 401(k)retirementplanwithcompanymatch
• Health,Dental,Visioninsurance
• Vacation

EachSERVPROfranchiseisindependentlyownedandoperated