Assistant Program Supervisor - Lead Front Office & Care

Crossroads Treatment Centers; Feasterville-Trevose (Bucks County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Have a daily impact on many lives

Excellent training if you are new to这个

Mileage reimbursement (IRS rate)

Community events promoting belonging/​

Opportunity to save lives everyday!

Medical, Dental, Vision Insurance

PTO

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Job summary

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to lead operations at our outpatient MAT centers. The role involves supervising staff, maintaining policy compliance, and supporting KPI achievement while ensuring quality patient care and smooth clinic operations.

Local travel to Feasterville and Philadelphia clinics is required. The position includes front-office duties, patient insurance discussions, and team onboarding.

Qualifications

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience.
• Experience working with individuals with substance abuse or mental health.
• Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed
• Hours and travel to Feasterville and Philadelphia clinics; 6:30 AM - 9:00 PM with some weekend hours

Skills

Supervisory experience

Office-based MAT

Patient relations

Scheduling

Education

High school diploma or GED

Job description

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to lead operations at our outpatient MAT centers. The role involves supervising staff, maintaining policy compliance, and supporting KPI achievement while ensuring quality patient care and smooth clinic operations.

Local travel to Feasterville and Philadelphia clinics is required. The position includes front-office duties, patient insurance discussions, and team onboarding.