Assistant Program Director, Mobile Crisis Team

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Comprehensive Benefits

403(b) retirement plan

Education assistance

Job summary

Behavioral Health Network, Inc. is seeking an Assistant Program Director to join our Mobile Crisis Intervention (MCI) team and lead crisis stabilization efforts across Western Massachusetts. The role centers on directing MCI services, supervising staff, and ensuring compliant operations with strong outcomes and patient care standards.

You will collaborate with clinical partners, monitor performance, and drive continuous program enhancements to support high-acuity and high-risk populations.

Qualifications

• Master's degree in Social work, Psychology, or related field (required).
• Independent licensure of LICSW or LMHC (required).
• 2 years' previous supervisory experience (required).
• 5 years experience in crisis mental health field (preferred).
• Experience leading mobile or community-based crisis stabilization programs (preferred).
• Strong clinical judgment and experience managing high-acuity and high-risk populations (required).

Responsibilities

• Provides leadership and direction for BHN’s MCI Crisis and Stabilization Programs in collaboration with MCI Program Director.
• Directly supervises MCI Supervisors and/or Lead Staff.
• Oversees incident reporting, corrective action planning, and risk mitigation efforts.
• Develops, implements, and maintains program policies, procedures, workflows, and clinical protocols.
• Collaborates with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to ensure seamless service coordination and transitions of care.
• Monitors program outcomes, response times, utilization, and quality indicators to drive continuous improvement.
• Identifies and evaluates opportunities to enhance program effectiveness using data, individuals served feedback, and goal attainment, and makes recommendations or modifications to improve overall performance.

Skills

Crisis management

Supervisory experience

Program leadership

Community partnerships

Education

Master's degree in Social Work or Psychology

Job description

Behavioral Health Network, Inc. is seeking an Assistant Program Director to join our Mobile Crisis Intervention (MCI) team and lead crisis stabilization efforts across Western Massachusetts. The role centers on directing MCI services, supervising staff, and ensuring compliant operations with strong outcomes and patient care standards.

You will collaborate with clinical partners, monitor performance, and drive continuous program enhancements to support high-acuity and high-risk populations.