Clinical Ops Lead - Mobile Crisis Intervention

Riverside Community Care; Milford (MA); On-site; USD 88,000 - 98,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with employer 


Paid holidays

Flexible scheduling

Job summary

Riverside Community Care in Milford, MA, is seeking an Assistant Program Director to join the Mobile Crisis Intervention (MCI) team. The role oversees clinical and administrative functions, ensures regulatory compliance, and supports 24/7 crisis services for all ages.

Independent Clinical Licensure is required. Schedule is Mon–Fri 9am–5pm with flexibility for evenings/weekends to support a 24/7/365 program; pay rate is $92,812.72 per year, with robust benefits.

Qualifications

• Independent Clinical Licensure required.
• Experience in mobile crisis intervention or behavioral health preferred.
• Strong regulatory and documentation skills.

Responsibilities

• Provides 24-hour clinical and administrative back-upon-call support to MCI/CCS/Respite staff in rotation with other MCI/CCS/Respite Management.
• Ensures that all required clinical, administrative forms, and releases are completed.
• Helps to monitor and ensure quality of care and adherence to regulations in service provision, risk assessment, collaboration and documentation.
• Provides as-needed support and oversight for telephone screening and triage to consumers calling MCI 24-hour hotline.
• Assists the leadership team in managing day-to-day operations related to regulatory compliance, accurate billing, EHR data entry, contract related data management and facility purchasing.
• Facilitates scheduled staff meetings in collaboration with Program Director.

Skills

Clinical leadership

Regulatory compliance

Team coordination

Crisis intervention

Education

Independent Clinical Licensure

Tools

EHR systems

Job description

Riverside Community Care in Milford, MA, is seeking an Assistant Program Director to join the Mobile Crisis Intervention (MCI) team. The role oversees clinical and administrative functions, ensures regulatory compliance, and supports 24/7 crisis services for all ages.

Independent Clinical Licensure is required. Schedule is Mon–Fri 9am–5pm with flexibility for evenings/weekends to support a 24/7/365 program; pay rate is $92,812.72 per year, with robust benefits.