Assistant Program Director

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Comprehensive Benefits

403(b) retirement plan

Education assistance

Job summary

Behavioral Health Network, Inc. is seeking an Assistant Program Director to join our Mobile Crisis Intervention (MCI) team and lead crisis stabilization efforts across Western Massachusetts. The role centers on directing MCI services, supervising staff, and ensuring compliant operations with strong outcomes and patient care standards.

You will collaborate with clinical partners, monitor performance, and drive continuous program enhancements to support high-acuity and high-risk populations.

Qualifications

• Master's degree in Social work, Psychology, or related field (required).
• Independent licensure of LICSW or LMHC (required).
• 2 years' previous supervisory experience (required).
• 5 years experience in crisis mental health field (preferred).
• Experience leading mobile or community-based crisis stabilization programs (preferred).
• Strong clinical judgment and experience managing high-acuity and high-risk populations (required).

Responsibilities

• Provides leadership and direction for BHN’s MCI Crisis and Stabilization Programs in collaboration with MCI Program Director.
• Directly supervises MCI Supervisors and/or Lead Staff.
• Oversees incident reporting, corrective action planning, and risk mitigation efforts.
• Develops, implements, and maintains program policies, procedures, workflows, and clinical protocols.
• Collaborates with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to ensure seamless service coordination and transitions of care.
• Monitors program outcomes, response times, utilization, and quality indicators to drive continuous improvement.
• Identifies and evaluates opportunities to enhance program effectiveness using data, individuals served feedback, and goal attainment, and makes recommendations or modifications to improve overall performance.

Skills

Crisis management

Supervisory experience

Program leadership

Community partnerships

Education

Master's degree in Social Work or Psychology

Job description

• Pay or shift range: $58,000 USD to $95,700 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Assistant Program Directorto join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do:

Provides leadership and direction for BHN’s MCI Crisis and Stabilization Programs in collaboration with MCI Program Director.

• Directly supervises MCI Supervisors and/or Lead Staff.
• Oversees incident reporting, corrective action planning, and risk mitigation efforts.

Develops, implements, and maintains program policies, procedures, workflows, and clinical protocols.

• Collaborates with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to ensure seamless service coordination and transitions of care.
• Monitors program outcomes, response times, utilization, and quality indicators to drive continuous improvement.
• Identifies and evaluates opportunities to enhance program effectiveness using data, individuals served feedback, and goal attainment, and makes recommendations or modifications to improve overall performance.

Who You Are:

• Master's degree in Social work, Psychology, or related field (required)

Independent licensure of LICSW or LMHC (required)

2 years' previous supervisory experience (required)

• 5 years experience in crisis mental health field (preferred)
• Experience leading mobile or community-based crisis stabilization programs (preferred)
• Strong clinical judgment and experience managing high-acuity and high-risk populations (required)

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Shift: Monday - Friday 9am-5pm (Flexibility with working weekends, night and overnights since it is a 24/7 program)

Pay Range: $58,000-$95,700

Education

Required

Masters or better.

Licenses & Certifications

Required

LICSW

LMHC

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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