MCI Supervisor

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

403(b) plan

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within our Emergency Services division. You will provide direct shift oversight of masters-level Triage Clinicians and ensure timely assignment of crisis assessments, directing staff based on established triage guidelines.

You will monitor the shift tracker, supervise information gathering, and collaborate with clinical leadership to maintain productivity

Qualifications

• Master's Degree with 2+ years of post-graduate clinical work experience.
• ,
• Licensure (LMHC or LICSW) required.
• 2 years of prior supervisory experience required.
• Experience in clinical assessment and triage.
• Strong understanding of crisis states and de-escalation skills.

Responsibilities

• Provide direct shift oversight of master's level Triage Clinicians.
• Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines.
• Directly monitor and supervise triage clinicians responsible for information gathering and case requests.
• Monitor and update the shift tracker, and manage the bulletin board and other shift tools.
• Consult with the clinical director when guidance is needed.
• Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response.
• Monitor call volume and call quality, providing direct feedback to and leadership of triage staff.
• Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them.
• Assist in facilitating team meetings and group supervision.
• Monitor Quality Assurance measures implemented by leadership.
• Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations.

Skills

Supervisory experience

Crisis assessment experience

LMHC or LICSW licensure

Master's degree

Strong communication

Recovery model knowledge

De-escalation skills

Education

Master's degree

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an MCI Supervisor to oversee triage operations for our Adult and Youth Mobile Crisis Intervention (AMCI/YMCI) teams within our Emergency Services division.

What We Offer

• Clinical Leadership – Ensure the quality of care in receiving and processing crisis assessment requests for both Adult and Youth Mobile Crisis Intervention teams
• Direct Supervisory Role – Oversee a team of master's level Triage Clinicians who provide quick, empathic responses to individuals reaching out during a crisis
• Shift Safety Oversight – Maintain oversight of the phone dashboard and mobile team movement to ensure safety and coordination throughout each shift
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience
  

What You Will Do

• Provide direct shift oversight of master's level Triage Clinicians
• Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines
• Directly monitor and supervise triage clinicians responsible for information gathering and case requests
• Monitor and update the shift tracker, and manage the bulletin board and other shift tools
• Consult with the clinical director when guidance is needed
• Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response
• Monitor call volume and call quality, providing direct feedback to and leadership of triage staff
• Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them
• Assist in facilitating team meetings and group supervision
• Monitor Quality Assurance measures implemented by leadership
• Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations

Who You Are

• Master's Degree with 2+ years of post-graduate clinical work experience required
• Licensure (LMHC or LICSW) required
• 2 years of prior supervisory experience required
• Experience in clinical assessment and triage
• Strong understanding of crisis states and effective de-escalation skills
• Demonstrates active listening, critical thinking, empathy, and patience
• Excellent verbal and written communication skills
• Strong clinical skills with the ability to provide solution-focused, strengths-based treatment and connect individuals to appropriate community resources
• Knowledgeable in and able to apply the Recovery Oriented model for those experiencing a mental health crisis
• Skilled in planning, organizing, scheduling, coordinating, and decision-making across all areas of responsibility

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your clinical expertise, leadership, and compassion to a mission-driven organization where your work truly matters, we'd love to hear from you.
Salary Range: $73,000-$85,000