Assistant Operations Manager - OTB & Slots

Churchill Downs Incorporated; Destrehan (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks an OTB Manager to assist in daily operations of the Off-Track Betting Parlor, including concessions, video poker and pari-mutuels, with focus on customer relations and money management.

The role requires supervising hourly staff, ensuring equipment functionality, daily cash handling, and helping implement marketing promotions; involvement in safety and regulatory compliance.

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• 1–2 years of experience in a related role; 3–5 years with equivalent experience acceptable.
• Louisiana Alcohol Server certification, Louisiana Racing Commission license, and video poker permit are required.

Responsibilities

• Manages daily operations of an Off-Track Betting Parlor and customer relations.
• Supervises hourly staff, directs scheduling, and ensures staff compliance.
• Verifies that equipment is functional and coordinates maintenance.
• Posts programs and results for video poker and pari-mutuels; takes inventory.
• Assists with marketing promotions and cash handling procedures.

Skills

English fluency

Teamwork

Stamina

Attention to detail

Analytical reasoning

Decision making

Problem solving

Customer relations

Compliance knowledge

Math basics

Education

High school/ GED

Bachelor's degree (business/marketing) preferred

1–2 years experience or 3–5 years with equivalent

Tools

Microsoft Office

Job description

Churchill Downs Incorporated in New Orleans seeks an OTB Manager to assist in daily operations of the Off-Track Betting Parlor, including concessions, video poker and pari-mutuels, with focus on customer relations and money management.

The role requires supervising hourly staff, ensuring equipment functionality, daily cash handling, and helping implement marketing promotions; involvement in safety and regulatory compliance.