Assistant Manager, OTB-NonEx

Churchill Downs Incorporated; Destrehan (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks an OTB Manager to assist in daily operations of the Off-Track Betting Parlor, including concessions, video poker and pari-mutuels, with focus on customer relations and money management.

The role requires supervising hourly staff, ensuring equipment functionality, daily cash handling, and helping implement marketing promotions; involvement in safety and regulatory compliance.

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• 1–2 years of experience in a related role; 3–5 years with equivalent experience acceptable.
• Louisiana Alcohol Server certification, Louisiana Racing Commission license, and video poker permit are required.

Responsibilities

• Manages daily operations of an Off-Track Betting Parlor and customer relations.
• Supervises hourly staff, directs scheduling, and ensures staff compliance.
• Verifies that equipment is functional and coordinates maintenance.
• Posts programs and results for video poker and pari-mutuels; takes inventory.
• Assists with marketing promotions and cash handling procedures.

Skills

English fluency

Teamwork

Stamina

Attention to detail

Analytical reasoning

Decision making

Problem solving

Customer relations

Compliance knowledge

Math basics

Education

High school/ GED

Bachelor's degree (business/marketing) preferred

1–2 years experience or 3–5 years with equivalent

Tools

Microsoft Office

Job description

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Property: Fair Grounds Race Course · Slots · OTB & Casinos

Pay Range: $17

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Assist the OTB Manager in managing the daily operations of an Off-Track Betting Parlor such as concessions, video poker and pari-mutuels. Customer relations, supervision of staff and money management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and Pari-mutuals)
• Takes inventory of supplies, food, beverages, etc.
• Ensures that staff have proper change for draws and paying winning tickets (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with landlord and/or facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment

REQUIRED SKILLS AND ABILITIES

• Demonstrates fluent/effective English communication skills (oral and written)
• Works well with a team, demonstrate sensitivity and empathy toward others
• Works in a fast-paced environment without direct supervision (possesses stamina and endurance)
• Follows rules, guidelines, personnel policies, operational procedures and directions
• Demonstrates mastery of basic math and principles of accounting
• Demonstrates analytical reasoning, creative problem solving and problem sensitivity
• Demonstrates sound decision making and uses good judgment in all types of situations
• Demonstrates knowledge of government regulations, federal and state laws and company policies on fair and legal treatment of applicants and employees

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED);
• Bachelor’s degree in business or marketing preferred
• One to two years of work experience displaying increasing responsibility
• Equivalent work experience of three to five years, or
• Equivalent combination of education and experience, and
• Proficient in Microsoft Office Suite
• Incumbent must have applied for or posses a current Louisiana Responsible Alcohol Server certification (server’s license) and attended the requisite training;
• Louisiana State Racing Commission license
• Video poker permit

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods to time; sit; use eye-hand coordination, handle or feel; and talk or hear. The employee is also required to walk, bend, stoop and reach with hands or arms. The employee is occasionally required to kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually noisy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.