OTB Operations Lead

Churchill Downs Incorporated; Westwego (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Churchill Downs Incorporated operates Fair Grounds Race Course and OTB & Casinos in New Orleans. This role oversees each operating department within the OTB, ensuring adherence to the business plan, policies, procedures and applicable laws and ordinances.

The position requires supervising hourly staff, maintaining equipment, posting race programs and results, and supporting marketing promotions while ensuring compliance with procedures and company policies.

Qualifications

• 1-3 years of experience in customer service or supervisory roles.
• Must be 21 years or older and able to obtain 3610 and Racing License from Louisiana Racing Commission.
• Ability to supervise multiple departments and ensure compliance.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance.
• Posts daily programs and results (video poker and pari-mutuels).
• Ensures compliance of all operational procedures and personnel policies.
• Assists in executing marketing promotions at the facility.
• Accurately counts, balances and prepares shipments of large amounts of cash.
• Interfaces with facility manager promoting a harmonious relationship.
• Performs other related duties as assigned.

Skills

Customer service

Supervisory experience

Cash handling

Regulatory compliance

Team leadership

Job description

Churchill Downs Incorporated operates Fair Grounds Race Course and OTB & Casinos in New Orleans. This role oversees each operating department within the OTB, ensuring adherence to the business plan, policies, procedures and applicable laws and ordinances.

The position requires supervising hourly staff, maintaining equipment, posting race programs and results, and supporting marketing promotions while ensuring compliance with procedures and company policies.