OTB Operations Lead | Customer Experience & Staff

Churchill Downs Incorporated; LaPlace (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans, LA seeks a supervisory leader to oversee each operating department within the OTB, casino, and related facilities. You will direct, schedule and supervise hourly staff and ensure all policies and procedures are followed.

The role emphasizes customer relations, equipment maintenance, safety, cash handling, and supporting promotional activities. You will train and motivate staff, uphold compliance with laws and company standards, and help maintain a

Qualifications

• Knowledge of principles for providing customer service.
• Ability to supervise hourly staff and manage shifts.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures equipment within the facility is in working order and arranges repairs
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfazes with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotions or terminations
• Performs other related duties, as assigned.

Skills

Customer relations

Staff supervision

Scheduling

Policy compliance

Training & motivation

Safety awareness

Job description

Churchill Downs Incorporated in New Orleans, LA seeks a supervisory leader to oversee each operating department within the OTB, casino, and related facilities. You will direct, schedule and supervise hourly staff and ensure all policies and procedures are followed.

The role emphasizes customer relations, equipment maintenance, safety, cash handling, and supporting promotional activities. You will train and motivate staff, uphold compliance with laws and company standards, and help maintain a