Assistant Manager05505 1367 SE Maynard Rd

Domino's Franchise; Cary (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pizza delivery service in Cary, North Carolina, seeks a Manager to lead a team of Delivery Experts and Customer Service Representatives. Responsibilities include managing staffing levels, overseeing nightly deposits, ensuring order accuracy, and promoting products. Strong leadership and customer service skills required to foster repeat business.

Qualifications

• Leadership experience in a fast-paced environment.
• Strong customer service skills to ensure satisfaction.
• Ability to handle disputes and cultivate returning customers.

Responsibilities

• Lead a team of Delivery Experts and CSRs for order accuracy.
• Ensure proper staffing levels at all times.
• Manage nightly bank deposits and inventory counts.
• Set up store for opening and maintain operations.
• Collect payments and monitor delivery vehicle inspections.
• Route delivery drivers to optimize customer service.

Skills

Leadership

Customer service

Conflict resolution

Time management

Product promotion

Job description

Job Description

Lead a team of Delivery Experts and CSRs to ensure orders are created and delivered quickly and correctly

Responsibilities

• Maintain staffing levels that mirror the needs of business at all points of the day
• When closing be responsible for handling end of the night bank deposits
• When closing be responsible for doing an accurate nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Be comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.