Assistant Manager(08947) – 8551 Hwy 56 West

Domino's; Louisburg (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino's in Louisburg, NC is seeking a Store Leader to manage delivery drivers and customer service reps, ensuring orders are expedited quickly and accurately. You will maintain staffing, oversee opening and closing procedures, handle end-of-day deposits, inventory, and ensure vehicles pass inspections, while promoting pizza products and promotions.

The role requires strong communication, teamwork, and a proactive approach to turning unhappy customers into repeat customers.

Qualifications

• Experience leading a team in a fast-paced food-service setting.
• Ability to collect payments and process receipts.
• Must ensure orders are delivered on time and accurately.
• Strong customer service and conflict resolution skills.
• Ability to open/close store procedures and cash handling.

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders.
• Maintain staffing levels to mirror business needs.
• Handle end-of-night deposits and nightly inventory.
• Open store and prepare to receive orders on opening.
• Uphold Domino's grooming and appearance standards.
• Promote pizzas, specials, and promotions.
• Provide quality customer service over the phone and in person.
• Ensure vehicles pass inspection and route drivers to maximize service.

Skills

People management

Customer service

Dispute resolution

Team leadership

Communication

Time management

Problem solving

Tools

Order entry system

POS system

Delivery routing software

Pizza oven

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun