Assistant Manager08903 1183 W Chatham St

Domino's Franchise; Cary (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fast-food franchise in Cary, NC is seeking a leader to manage delivery drivers and customer service representatives. The role involves maintaining staffing levels, performing inventory, and ensuring overall customer satisfaction. Candidates should have proven leadership skills and experience in a fast-paced environment, ensuring every order is handled promptly and correctly.

Qualifications

• Proven leadership experience in a fast-paced environment.
• Ability to manage conflicts and ensure customer satisfaction.
• Strong understanding of operational procedures.

Responsibilities

• Lead delivery drivers and customer service representatives.
• Maintain appropriate staffing levels throughout the day.
• Perform nightly bank deposits and inventory counts.
• Ensure readiness of the store for operational hours.

Skills

Leadership

Customer service

Dispute resolution

Job description

Job Description

Job Duties

Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly

• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.