General Manager05505 1367 SE Maynard Rd

Domino's Franchise; Cary (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading pizza delivery franchise in Cary, NC, is seeking a dedicated individual to oversee store operations, lead a team of delivery drivers, and manage customer service. Responsibilities include ensuring timely order delivery, maintaining inventory, and overseeing financial transactions. Ideal candidates will have strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Ability to train and oversee staff effectively.
• Comfortable with handling financial transactions.
• Ability to read and understand financial documentation.

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders.
• Responsible for nightly bank deposits and inventory counts.
• Maintain staffing levels and create employee schedules.
• Ensure customer satisfaction and resolve complaints effectively.
• Oversee total store operations and communicate with staff.

Skills

Leadership skills

Customer service

Teamwork

Conflict resolution

Job description

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly

• When closing, responsible for end of the night bank deposits

• When closing, responsible for doing a nightly product inventory count

• When opening, ensure the store is set up properly and ready to receive orders upon time of open

  Foster and project a sense of urgency with each and every order

• Ensure the store is running according to Dominos Operation Evaluation Review standards

• Oversee total store operations

• Communicate with other managers and staff regarding any aspect that impacts business operations

• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery

• Actively training the GMIT on all aspects of store operations

• Maintain staffing levels that mirror the needs of business at any point of the day

• Creating and maintaining an employee schedule based upon labor needs

• Collect money and signed credit card receipts from delivery drivers at the end of their shift

• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

• Ensure vehicle used for delivery pass inspection, both mechanically and visually

• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time

• Ability to read and understand P&L ledger

• Uphold Domino's standards of grooming, uniform, and appearance

• Promote pizza products, specials, and promotions

• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person

• Ability to speak and write clearly and comprehension of using a computer based order entry system

• Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications:

Additional Information

All your information will be kept confidential according to EEO guidelines.