Assistant Manager(05505) - 1367 SE Maynard Rd

Domino's; Cary (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading pizza delivery company in Cary, North Carolina, is seeking a full-time Store Assistant Manager to lead a team of DeliveryExperts and customer service representatives. Responsibilities include managing staffing levels, handling finances, and ensuring superior customer service through effective team operations. Ideal candidates should possess strong leadership and dispute resolution skills, ensuring that all deliveries are executed efficiently and with a focus on customer satisfaction. Join a dynamic environment where your leadership can shine.

Qualifications

• Experience leading teams in a fast-paced environment.
• Ability to handle disputes effectively.
• Strong organizational skills to maintain staffing and inventory.

Responsibilities

• Lead a team of DeliveryExperts and CSRs ensuring quick, correct deliveries.
• Maintain staffing levels according to business needs.
• Handle end-of-the-night bank deposits.
• Conduct accurate nightly product inventory counts.
• Prepare the store for operations each day.
• Resolve customer disputes to ensure satisfaction.
• Collect cash and receipts from delivery drivers.
• Ensure delivery vehicles meet inspection standards.
• Assist with routing delivery for optimal service.
• Uphold and promote Domino's standards and products.

Skills

Leadership

Dispute resolution

Time management

Customer service

Job description

• Full-time
• Job Category Org: Store Assistant Manager

Job Description

Job Duties

Lead a team of DeliveryExperts and CSRs to ensure orders are created and delivered quickly and correctly.

• Maintain staffing levels that mirror the needs of business at all points of the day.
• When closing, be responsible for handling end of the night bank deposits.
• When closing, be responsible for doing an accurate nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Be comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.

Additional Information

All your information will be kept confidential according to EEO guidelines.