Assistant Manager, Retail: Lead Team & Customer Experience

World Market; Concord (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount

Wellness resources

Anniversary & recognition programs

Hands-on training

Medical, Dental, Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Paid sick leave

Vacation & holidays

Job summary

World Market is seeking an Assistant Manager to lead a high-performing team and drive sales with a customer-first mindset. You will partner with the Store Manager to uphold brand standards, policies, and daily operations, while developing associates and delivering results.

The role involves leadership across Customer Experience, Freight Flow, Operations, and Merchandising, with flexibility to align with business needs and career goals.

Qualifications

• Proven leadership experience delivering results in a fast-paced specialty retail environment.
• Strong communication and coaching skills to develop a high-performance team.
• Ability to analyze trends and take appropriate action to improve performance.
• Demonstrated ability to maintain store standards and brand values.

Responsibilities

• Lead and develop a high-performance team with a customer-first culture.
• Drive sales and profitability in partnership with the Store Manager.
• Manage daily tasks, priorities, and safety/compliance.
• Recruit, train, and retain staff aligned with company values.
• Oversee customer experience, operations, and merchandising as assigned.

Skills

Leadership experience

Customer experience

Operational results

Effective communication

Coaching associates

De-escalation

Planning & prioritization

Team motivation

Job description

World Market is seeking an Assistant Manager to lead a high-performing team and drive sales with a customer-first mindset. You will partner with the Store Manager to uphold brand standards, policies, and daily operations, while developing associates and delivering results.

The role involves leadership across Customer Experience, Freight Flow, Operations, and Merchandising, with flexibility to align with business needs and career goals.