Assistant Manager - Lead a Customer-First Team

World Market; Collegeville (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount (30%)

Wellness resources

Career development training

401(k) plan

Medical, Dental, Vision Insurance

Job summary

World Market is hiring an Assistant Manager in a fast-paced retail environment. You will lead a high‑performing team, drive a customer‑first selling culture, and manage daily store priorities in partnership with the Store Manager.

Emphasize brand values, training, and performance management to deliver sales and profitability. You’ll oversee Customer Experience, Freight Flow, Operations, and Merchandising, leveraging reporting and coaching to optimize outcomes.

Qualifications

• Proven leadership experience in a fast-paced specialty retail environment.
• Strong focus on customer experience and operational results.
• Excellent communication and adaptability; able to coach teams in real time.
• Ability to de-escalate difficult store and customer situations effectively.
• Capable of prioritizing tasks to meet daily business needs.
• Strong sense of urgency and attention to detail.
• Creative problem solving and sound decision making.

Responsibilities

• Model and lead a customer-first selling culture with engagement and loyalty initiatives.
• Analyze business trends using reporting to identify opportunities and actions.
• Uphold World Market values, policies, and brand standards.
• Plan for and execute daily tasks in the absence of the Store Manager.
• Recruit, develop, and retain a high‑performing, customer‑focused team.
• Utilize tools and training resources to ensure team execution of key functions.
• Maintain Loss Prevention policies and inventory control initiatives.
• Support a safe work environment through ongoing safety training.

Skills

Leadership

Customer experience

Communication

Coaching

De-escalation

Prioritization

Attention to detail

Problem solving

Job description

World Market is hiring an Assistant Manager in a fast-paced retail environment. You will lead a high‑performing team, drive a customer‑first selling culture, and manage daily store priorities in partnership with the Store Manager.

Emphasize brand values, training, and performance management to deliver sales and profitability. You’ll oversee Customer Experience, Freight Flow, Operations, and Merchandising, leveraging reporting and coaching to optimize outcomes.