Assistant Manager, Restaurant Operations & Guest Experience

Wingstop; West Allis (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Wingstop in Wisconsin seeks an Assistant Manager to partner with the store manager in planning, organizing, training, and leadership to achieve sales and service objectives. You will guide the crew to deliver Wingstop’s flavor experience with a focus on guest satisfaction, food quality, cleanliness and sanitation.

You will oversee scheduling, ensure accurate order execution, and maintain adherence to cash handling and inventory controls, while coaching staff for exceptional performance.

Qualifications

• Experience in restaurant management or supervisory roles.
• Proven ability to lead and train a team.
• Strong focus on guest service, food quality, cleanliness and sanitation.
• Ability to meet scheduling requirements and manage shifts.

Responsibilities

• Assist store manager with planning, organizing and leadership to meet objectives in sales, cost, and guest satisfaction.
• Ensure accurate order preparation and presentation.
• Oversee cash handling and reconciliation procedures.
• Conduct employee assessments and coaching with the store manager.
• Monitor inventory, deliveries, and waste; enforce proper procedures.
• Maintain compliance with company policies and standards.
• Address guest feedback and resolve complaints to protect brand reputation.

Skills

Leadership

Customer service

Training

Inventory control

Cash handling

Scheduling

Communication

Tools

POS systems

Job description

Wingstop in Wisconsin seeks an Assistant Manager to partner with the store manager in planning, organizing, training, and leadership to achieve sales and service objectives. You will guide the crew to deliver Wingstop’s flavor experience with a focus on guest satisfaction, food quality, cleanliness and sanitation.

You will oversee scheduling, ensure accurate order execution, and maintain adherence to cash handling and inventory controls, while coaching staff for exceptional performance.