Assistant Manager: Lead Service & Operations

Wingstop; Elgin (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Wingstop is seeking an Assistant Manager to support the store manager in achieving sales goals, controlling costs, retaining staff, and delivering exceptional guest service. You will supervise and train crew, ensure compliance with policies, and help manage inventory and daily operations.

The role emphasizes leadership, accountability, and a hands-on approach to ensuring high quality food, cleanliness, and customer satisfaction at Wingstop locations.

Qualifications

• Candidates should demonstrate strong leadership and guest service skills.
• Experience with cash handling and point-of-sale accuracy.
• Ability to manage inventories and coordinate with store staff.
• Knowledge of company policies and consistency in corrective actions.
• Willingness to train, coach, and assess team performance.

Responsibilities

• Understand and enforce all policies, procedures, and training standards.
• Meet scheduling requirements and cover shifts as needed to keep operations running smoothly.
• Oversee shift leaders and ensure order accuracy and high guest service levels.
• Supervise daily/weekly inventory and monitor chicken counts and waste.
• Address customer concerns effectively and escalate when necessary.
• Fill in duties to support daily cleaning schedules and crew delegation.

Skills

Team leadership

Customer service

Cash handling

Inventory management

Policy enforcement

Training & coaching

Job description

Wingstop is seeking an Assistant Manager to support the store manager in achieving sales goals, controlling costs, retaining staff, and delivering exceptional guest service. You will supervise and train crew, ensure compliance with policies, and help manage inventory and daily operations.

The role emphasizes leadership, accountability, and a hands-on approach to ensuring high quality food, cleanliness, and customer satisfaction at Wingstop locations.