Optical Store Lead - Customer Experience & Operations

AEG Vision; Lexington (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Benefits applicable to full Time EMPLO

Job summary

AEG Vision in Lexington, SC is seeking an Assistant Manager to support the Practice Manager in overseeing all day-to-day store operations. You will supervise staff, ensure policies are followed, and help resolve patient needs on the sales floor.

This role requires ABO certification preferred, extensive optical experience, and a background in customer service or sales. The position may be full-time or part-time, with responsibilities including training, scheduling, and inventory.

Qualifications

• High school diploma or equivalent.
• ABO Certification preferred but not necessary.
• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Leadership

Problem solving

Conflict resolution

Data entry

Education

High school diploma or equivalent

ABO Certification preferred

Job description

AEG Vision in Lexington, SC is seeking an Assistant Manager to support the Practice Manager in overseeing all day-to-day store operations. You will supervise staff, ensure policies are followed, and help resolve patient needs on the sales floor.

This role requires ABO certification preferred, extensive optical experience, and a background in customer service or sales. The position may be full-time or part-time, with responsibilities including training, scheduling, and inventory.