Assistant Manager

AEG Vision; Preston (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with Match

Medical insurance

Vision plan

Paid time off

Paid holidays

Employee discount program

HSA/FSA

Job summary

AEG Vision in Preston, Idaho, is seeking an Assistant Manager to support the Practice Manager in overseeing daily store operations, supervising staff, and ensuring patient needs are met. You will work on the sales floor, assist the Opticians with sales, troubleshooting, and customer service issues.

Key duties include resolving complaints, managing patient flow, coordinating with technicians, participating in hiring and training, and keeping the store compliant and well-stocked.

Qualifications

• High school diploma or equivalent is required.
• ABO Certification preferred but not required.
• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues and processes refunds.
• Monitors patient flow and scheduling to keep performance on time.
• Communicates with technicians and lobby staff to coordinate care.
• Participates in interviewing and selection of new staff.
• Documents employee relations issues and escalates appropriately.
• Organizes staff meetings with the Practice Manager and provides feedback.
• Delivers ongoing training and supports store efficiency.
• Monitors opening/closing duties and maintains store cleanliness.

Skills

Extensive optical experience

Customer service / sales experience

Management experience preferred

Education

High school diploma or equivalent

ABO Certification preferred but not necessary

Job description

#14946

Preston, Idaho, USA

Full-Time/Part-Time

Full-time

Job Description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on‑time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Requirements

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.