Assistant Manager — Luxury Pet Resort Leader

K9 Resorts Luxury Pet Hotel; Hamilton Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts is seeking an Assistant Manager to partner with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

You’ll lead Supervisors, CSRs, and Pet Care Technicians, oversee scheduling and safety, and champion five‑star service, client retention, and growth initiatives. This is a hands‑on leadership role at our luxury pet care resort, with opportunities to shape culture and outcomes.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business‑minded with an understanding of operations and performance metrics.
• Excellent communication and problem‑solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5‑Star service at every interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high‑level customer concerns.
• Evaluate customer feedback and implement service improvements.
• Act as a Brand Ambassador representing K9 Resorts in the community.
• Support local partnerships, events, and marketing initiatives.
• Help drive awareness and business growth through outreach efforts.

Skills

Leadership

Staff development

Operations management

Customer service

Sales & marketing

Job description

K9 Resorts is seeking an Assistant Manager to partner with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

You’ll lead Supervisors, CSRs, and Pet Care Technicians, oversee scheduling and safety, and champion five‑star service, client retention, and growth initiatives. This is a hands‑on leadership role at our luxury pet care resort, with opportunities to shape culture and outcomes.